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House of Haptics

FAQ's

Product related questions (General)
How does HEY work?
HEY uses a clever layout of sensors to detect when you touch your bracelet. This touch is send via Bluetooth to your smartphone and the HEY app, which then sends the touch to the other connected phone and HEY bracelet via the Internet. HEY uses a small but powerful motor to pull part of the wristband into the casing, producing a gentle squeeze.
What are the dimensions of HEY?
Length HEY body = 5,5cm, height HEY body = 1,4cm (at highest point), total length incl. wristband = 23,5cm My Significant Other has very small or large wrists. Will HEY fit him or her?

We have considered most common wrist sizes when deciding on the size of the wristband. HEY will fit wrist sizes varying from 12,5 up to 20,5cm. With a space between the pin holes of approx. 0,2cm
What is HEY made out of?
ABS plastic and Silicon
Is it possible to link multiple HEYs in order to send more than one person a touch?
Nope, this is not possible. HEY is a one to one bracelet. A set connects two people, giving them an intimate and private connection through touch.
Is there a distance limit on HEY?
The bracelet is supported by an internet connection, therefor there’s no distance limit between two bracelets. As long as your smartphone is connected to the internet and the bracelet (by Bluetooth).
As for the distance between smartphone and bracelet: that depends on the Bluetooth connection. On average HEY’s Bluetooth range will be around 5 meters.
How long will the battery last?
Your HEY bracelet should last for about two weeks, depending on the number of touches you send and receive.
What does the squeeze feel like?
Like someone gently squeezing your wrist with thumb and index finger.
Is HEY compatible with Windows phones?
No, HEY only works with Android and iOS.
I can’t connect with my loved one
Please check the manual for all information on connecting with your loved one.
I can not pair with my bracelet
Please check the manual for all information on pairing your bracelet with your phone.
Where can I find the HEY app?
The HEY app is available in App store an Google play. Please look for HEY.
Will HEY be equipped with additional features in the future?
Yes! We have many great ideas for additional features, but we would love to hear what you think we should implement! Let us know via Facebook, Instagram, Twitter or an old fashion email :) (info@heybracelet.com)
Shipping (backer)
Can the bracelets be shipped to separate addresses?
At this point we don’t offer separate shipping yet. We plan to in the future.
When will you start shipping my reward?
The rewards will be shipped starting beginning of October. So you should be able to receive your reward 2 weeks after that. If you did not receive your reward by end of October, please contact us at info@heybracelet.com
How can I change my shipping address?
You are not able to change your shipping address anymore. The bracelets will be shipped to the address you already submitted shortly (or already have been).
Shipping (pre-order)
Can the bracelets be shipped to separate addresses?
At this point, we don’t offer separate shipping yet. We plan to in the future.
Do you ship globally?
Unfortunately we don’t. We ship our bracelets to Europe, the United States and Canada. This is due to the certification that is needed for different countries and rules and regulations for customs.
What are the shipment costs?
€15,- globally
When will you start shipping my order?
News on shipping is communicated in the Update section of our Kickstarter page.
How long does it take for my package to arrive?
expect shipping (when started) to take up to 2 - 3 weeks
How can I change my shipping address?
You can change the shipping address via the order confirmation. If you lost the link to the confirmation, you can send a request to:  info@heybracelet.com
Terms and conditions, refund policy, privacy policy and warranty (Pre-order)
How is the return / refund policy arranged?
Please click on the links for terms & conditions, the return-, and privacy policy.
Updates (Pre-order)
When can I expect a new update on the product and shipping?
We do our best to inform our customers as often and detailed as we can. New updates are shared via our Facebook page.
Refund and warranty on Kickstarter rewards (backer)
Can I get a refund on my pledge?
We cannot issue refunds on Kickstarter pledges as this money was specially used to Kickstart the project and to fund the development and production of the bracelets.
Can I return my HEY?
As we don’t issue refunds on Kickstarter pledges, we don’t advise you to return your reward (HEY).