FAQ

Product-related questions (General)

How does HEY work?

HEY uses a clever layout of sensors to detect when you touch your bracelet. This touch is sent via Bluetooth to your smartphone and the HEY app, which then sends the touch to the other connected phone and HEY bracelet via the Internet. HEY uses a small but powerful motor to pull part of the wristband into the casing, producing a gentle squeeze.

What are the dimensions of HEY?

Length HEY body = 5,5cm, height HEY body = 1,4cm (at highest point), total length incl. wristband = 23,5cm

Does the bracelet make any sound when touches are being sent or received?

Even though we have tried to make the sound as quiet as possible, the bracelet makes a sound when you receive a touch. This is due to the motor that subtracts the bracelet; to mimic the unique sensation of a squeeze.

The bracelet makes no sounds when sending a touch.

The touchpad on the bracelet is very sensitive.

We realize that the bracelet is indeed very sensitive. We're looking into the possibility of adjusting the sensitivity with the next firmware update. Make sure to update your app when your app store notifies you about these updates.

My significant other has a very small or large wrist. Will HEY fit him or her?

We have considered most common wrist sizes when deciding on the size of the wristband. HEY will fit wrist sizes varying from 12,5 up to 20,5cm. With a space between the pin holes of approx. 0,2cm.

What is HEY made out of?

ABS plastic and Silicon.

Is it possible to link multiple HEYs in order to send more than one person a touch?

Nope, this is not possible, HEY is a one to one bracelet. A set connects two people, giving them an intimate and private connection through touch.

Is there a distance limit on HEY?

The bracelet is supported by an internet connection, therefore there’s no distance limit between two bracelets. As long as your smartphone is connected to the internet and the bracelet (by Bluetooth).

As for the distance between smartphone and bracelet: that depends on the Bluetooth connection. On average HEY’s Bluetooth range will be about 5 meters. Please be aware that objects within the range between your phone and bracelet, or other Bluetooth connection may have an impact on the signal.

How long will the battery last?

Your HEY bracelet battery should last for one week, depending on the number of touches you send and receive.

What does the squeeze feel like?

Like someone gently squeezing your wrist with thumb and index finger.

Which Operating systems are supported?

The HEY app works on android 4.4 and up, plus iOS 9 and up.

Is HEY compatible with Windows phones?

No, HEY only works with Android an iOS.

I can't connect with my loved one?

Please check the manual for all information on connecting with your loved one.

I can't pair with my bracelet?

Please check the manual for all information on pairing your bracelet with your phone.

Tips that might help:

Other tips that might help:

  • Make sure the battery is fully charged, charging is preferable with a wall charger.
  • Turn the Bluetooth on/off. Especially if you're tried pairing a different bracelet before on your smartphone. After unpairing the first bracelet, BT sometimes has trouble finding the second bracelet. In this case turning off and on might help.
  • Does your phone have the latest iOS or Android version? (this is very important). Please check if new software is available manually rather than waiting for the phone to prompt you. 
  • Try switching on location sharing for your HEY app in your phone's settings menu. If this is occurring on Android, check the following link on how to change this: https://support.google.com/accounts/answer/3467281?hl=en

 

My bracelet does not send touches. What can I do?

My bracelet pairs with my phone but I don’t receive touches and I cannot send myself a test touch through the app.
1. Charge your bracelet for an extended period of time. At least one hour.
2. Switch your phone’s Bluetooth off and on again.
3. Disconnect your bracelet form the charger, touch the top of the bracelet for at least 1 second.
4. Pair your bracelet using the HEY app and use the in-app ‘Send touch to yourself’ button to test your bracelet.
5. Try switching on location sharing for the HEY app in your phone's settings menu. 

Where can I find the HEY app?

The HEY app is available in the App Store and the Google Play store. Please look for HEY.

Will HEY be equipped with additional features in the future?

Yes! We have many great ideas for additional features, but we would love to hear what you think we should implement! Let us know via Facebook, Instagram, Twitter or an old-fashioned email. :) (info@heybracelet.com)

Shipping 

Can the bracelets be shipped to separate addresses?

At this point, we don't offer separate shipping yet. We plan to in the future.

Do you ship globally?

Unfortunately, we don't. We ship our bracelets to Europe, the United States and Canada. This is due to the certification that is needed for different countries and rules an regulations for customs.

What are the shipping costs?

$15,- for each order.

Please keep in mind that you're responsible for assuring that HEY bracelet can be lawfully imported to the destination.

Orders shipped outside of the United States and European Union (we ship from both Europe and US) may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; we have no control over these charges, nor can we predict what they may be. Contact your local customs office for more information.

When will you start shipping my order?

Your HEY bracelet will be shipped out within 2 to 4 business days after your order. 

For HEY Touch we do not have a shipping date yet, as we are still developing.

How long does it take for my package to arrive?

Your HEY bracelet will be shipped out within 2 to 4 business days after your order. 

Arrival of your package can depend on the postal service we use and the location you are at. Please take into account that your order will be delivered within 2-4 weeks after ordering.

Terms and conditions, refund policy, privacy policy and warranty 

How is the return/refund policy arranged?

Please click on the links for the terms & conditions, return policy, and privacy policy.

Refund and warranty on Kickstarter rewards (Backer)

Can I get a refund on my pledge?

We cannot issue refunds o Kickstarter pledges as this money was especially used to Kickstart the project and to fund the development and production of the bracelets.

Can I return my HEY?

As we don't issue refunds on Kickstarter pledges, we don't advise you to return your reward (HEY).

Get in touch with HEY

How do I get in touch with you guys?

If your questions are not answered by the FAQ's above, please click the support button (on mobile the ? button) on the lower right and ask your question in the form.