Product-related questions (General)
How does HEY work?
HEY uses a clever layout of sensors to detect when you touch your bracelet. This touch is sent via Bluetooth to your smartphone and the HEY app, which then sends the touch to the other connected phone and HEY bracelet via the Internet. HEY uses a small but powerful motor to pull part of the wristband into the casing, producing a gentle squeeze.
What are the dimensions of HEY?
Length HEY body = 5,5cm, height HEY body = 1,4cm (at highest point), total length incl. wristband = 23,5cm
Does the bracelet make any sound when touches are being sent or received?
Even though we have tried to make the sound as quiet as possible, the bracelet makes a sound when you receive a touch. This is due to the motor that subtracts the bracelet; to mimic the unique sensation of a squeeze.
The bracelet makes no sounds when sending a touch.
The touchpad on the bracelet is very sensitive.
We realize that the bracelet is indeed very sensitive. We're looking into the possibility of adjusting the sensitivity with the next firmware update. Make sure to update your app when your app store notifies you about these updates.
My significant other has a very small or large wrist. Will HEY fit him or her?
We have considered most common wrist sizes when deciding on the size of the wristband. HEY will fit wrist sizes varying from 12,5 up to 20,5cm. With a space between the pin holes of approx. 0,2cm.
What is HEY made out of?
ABS plastic and Silicon.
Is it possible to link multiple HEYs in order to send more than one person a touch?
Nope, this is not possible, HEY is a one to one bracelet. A set connects two people, giving them an intimate and private connection through touch.
Is there a distance limit on HEY?
The bracelet is supported by an internet connection, therefore there’s no distance limit between two bracelets. As long as your smartphone is connected to the internet and the bracelet (by Bluetooth).
As for the distance between smartphone and bracelet: that depends on the Bluetooth connection. On average HEY’s Bluetooth range will be about 5 meters. Please be aware that objects within the range between your phone and bracelet, or other Bluetooth connection may have an impact on the signal.
How long will the battery last?
Your HEY bracelet battery should last for about two weeks, depending on the number of touches you send and receive.
What does the squeeze feel like?
Like someone gently squeezing your wrist with thumb and index finger.
Is HEY compatible with Windows phones?
No, HEY only works with Android an iOS.
I can't connect with my loved one?
Please check the manual for all information on connecting with your loved one.
I can't pair with my bracelet?
Please check the manual for all information on pairing your bracelet with your phone.
Where can I find the HEY app?
The HEY app is available in the App Store and the Google Play store. Please look for HEY.
Will HEY be equipped with additional features in the future?
Yes! We have many great ideas for additional features, but we would love to hear what you think we should implement! Let us know via Facebook, Instagram, Twitter or an old-fashioned email. :) (email@example.com)
Can the bracelets be shipped to separate addresses?
At this point, we don't offer separate shipping yet. We plan to in the future.
Do you ship globally?
Unfortunately, we don't. We ship our bracelets to Europe, the United States and Canada. This is due to the certification that is needed for different countries and rules an regulations for customs.
What are the shipping costs?
€15,- globally. Please keep in mind that you're responsible for assuring that HEY bracelet can be lawfully imported to the destination.
Orders shipped outside of the United States and European Union (we ship from both Europe and US) may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; we have no control over these charges, nor can we predict what they may be. Contact your local customs office for more information.
When will you start shipping my order?
We will start shipping the pre-orders starting December 7th.
How long does it take for my package to arrive?
Expect shipping (when started) to take up to 2 -3 weeks.
How can I change my shipping address?
You can change the shipping address via the order confirmation. If you lost the link to the confirmation, you can send a request to firstname.lastname@example.org. Please note that updating your shipping address can only be done up until November 20th.
How is the return/refund policy arranged?
Refund and warranty on Kickstarter rewards (Backer)
Can I get a refund on my pledge?
We cannot issue refunds o Kickstarter pledges as this money was especially used to Kickstart the project and to fund the development and production of the bracelets.
Can I return my HEY?
As we don't issue refunds on Kickstarter pledges, we don't advise you to return your reward (HEY).
Get in touch with HEY
How do I get in touch with you guys?
If your questions are not answered by the FAQ's above, please click the support button (on mobile the ? button) on the lower right and ask your question in the form.