House of Haptics Return Policy

Please note that House of Haptics B.V. is not responsible for incorrect shipping addresses. If you wish to update your address, please contact us directly on info@feelhey.com 

Cancellations

If your order has NOT been shipped out, and you want to cancel it, please send an email to info@feelhey.com within 4 hours of making the order.

We will cancel it as soon as possible and issue a full refund.

*If you do not cancel the order within the first 4 hours, we cannot guarantee a full refund of your order.

After receiving a product

If you want to cancel an order that is out for delivery, or has already been received; contact us immediately via e-mail on info@feelhey.com. The product(s) need to be returned and in our warehouse within 7 working days. 

Customer Support will provide you with the return form when you email. 

You will have to provide us with:

  • Customer name
  • Proof of Purchase
  • Registration code
  • Reason for cancellation

Items will only be refunded if the original package is unopened and sealed. Used items and/or open boxes will not be refunded.

Make sure that you have proof of your return until you receive your refund. We do not cover the shipping costs for returning an order to us.

After we receive your return and inspect the returned merchandise, we will reimburse you for the purchase price of the item if the item is in the original state and clearly unused. We will not reimburse shipping costs.

We require 15 business days from the time we received your item to process your return.

Defective or incorrect item(s)

If you opened the item but it is defective or if it is not the item you purchased, please contact us directly on info@feelhey.com so we can resolve the issue for you. To help us identify the problem, we ask that you send us pictures and/or a video, including information on the type of phone you are using. Once the pictures or video verify it is a defect or an incorrect item, we will send a replacement at our expense. We don't refund defective or incorrect items but will replace them with the same item.

Please note that we will not refund replaced items that are returned to us.

Remember that we will not issue a partial product value refund on package deals; they must be returned all together!

Warranty

This product comes with a one (1) year warranty. The warranty is from the date of original purchase, against defects due to faulty workmanship or materials. Warranty doesn't include normal wear and tear of the strap.

The warranty also does not cover damage caused by accident, misuse or neglect. Any attempt to open or take apart the HEY bracelet will void the warranty.