House of Haptics Return Policy
Please note that House of Haptics B.V. is not responsible for the correctness of the shipping address. If you wish to update your address, please contact us via email@example.com.
If your order has NOT been shipped out, and you want to cancel it, please send an email to firstname.lastname@example.org within 4 hours of making the order.
We will cancel it as soon as possible and issue a full refund.
*If you do not cancel the order within the first 4 hours, we cannot guarantee a full refund of your order.
After receiving a product
If you want to cancel an order that is out for delivery, or has already been received; contact us immediately via e-mail on email@example.com. The product(s) need to be returned and in our warehouse within 7 working days.
Customer Support will provide you with the return form when you email.
Items will only be refunded if the original package is unopened and sealed. Used items and/or open boxes will not be refunded.
All returns should be sent via a traceable carrier. Make sure that you have proof of your return until you receive your refund. We do not cover the shipping costs for returning an order to us.
After we receive your return and inspect the returned merchandise, we will reimburse you for the purchase price of the item if the item is in the original state and clearly unused. We will not reimburse shipping costs.
We require 15 business days from the time we received your item to process your return.
Defective or incorrect item(s)
If you opened the item but it is defective or if it is not the item you purchased, please contact us so we can resolve the issue for you. To help us identify the problem, we ask that you send us pictures or a video, including information on the type of phone your are using. Once the pictures or video verify it is a defect or an incorrect item, we will send a replacement at our expense. We don't refund defective or incorrect items but will replace them with the same item.
Please note that we will not refund replaced items that are returned to us.
Remember that we will not issue a partial product value refund on package deals; they must be returned all together!
This product comes with a one year warranty. The warranty is from the date of original purchase, against defects due to faulty workmanship or materials. Warranty doesn't include normal wear and tear of the strap.
The warranty also does not cover damage caused by accident, misuse or neglect. Any attempt to open or take apart the HEY bracelet will void the warranty.